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Aug 31 2009

The Monetization of Chris Brogan

I like Chris Brogan. I don’t agree with everything he says, but I sincerely admire his intellect, his wit, and — during these days of wall-to-wall speaking engagements to promote his book — his stamina! Nobody gives more to his audience than Chris. Nobody even comes close.

But the glow around this beloved blogger has been muted in recent months over perceived ethical lapses. Here are some of the issues that have been reported on the blogosphere. I am neither defending nor supporting Chris in any individual example – just establishing some of the issues which will allow me to get to my point:

Kmart – In a case that became a lightning rod for the “sponsored conversation” controversy, Chris did a paid “review” of a Kmart shopping experience, which was arranged by Izea, a company that had also retained Chris on its advisory board. The article was clearly marked by Chris as a paid post but the ethics of “renting out” authenticity and the idea of corporations manipulating trusted voices on the social web touched a nerve.

Panasonic – As reported by Leah Jones, Panasonic paid Chris to attend a consumer electronics trade show and provided gear for him to review. While at the show, Chris networked with Sony, a powerful Panasonic competitor, who later retained him as a paid consultant. Some critics chastised Chris for apparently back-stabbing his original sponsor. In defense, Brogan stated that everything was within the confines of agreements between the parties.

Book-beating – One of Brogan’s most persistent social media mantras is “it’s not about you and your stupid company” but if you just started following Chris in the past eight weeks you might perceive this to be a gross inconsistency. He has relentlessly pumped himself and his book, providing more fodder for detractors. He explained in a blog post that he has given us “mountains of stuff for free” and it’s time to “trade it for some loot.”

Most of the stink bombs lobbed at Brogan seem to come from dim-wits trying to bring down anybody smarter, harder-working and more successful than they are. But there are also thought-provoking criticisms out there from seemingly intelligent, well-meaning people. What’s going on?

A lot of the criticism is hailing down because the social web is in the throes of growing pains. Most of our teenage angst boils down to our — and Brogan’s — tangle with the central question of social media: How do you monetize and keep your audience and integrity intact?


Through these incidents, Chris has become the poster child for this question, but it is something we will all have to come to terms with until we address three pervasive issues:

Number one: A need for standards.

People are offended when the “rules” of conduct are broached … but wait a minute … there are no rules! Chris has stated many times that he’s not a journalist, implying that he doesn’t have to live by those strict standards. But what is he? What are WE?

With the demise of traditional media and the meteoric rise of the social web, the line between blogger/journalist/advertiser has blurred. More important, as blogging becomes a mainstream communication channel, some readers probably aren’t going to be discerning enough to separate expectations of trust and ethics between true journalists and a high-profile “trust agent.” And why should they have to work to figure it out?

It’s OK for our channel to be a hybrid. It’s not OK to be a bastard-child making up the rules as we go along. It’s not enough to keep covering our collective asses by saying there is a list of disclosures somewhere on a web page. Perhaps there is a need for a certification process for blogging like there is for nearly every other profession. This involves training, standards and a “seal of approval” that distinguishes those who uphold a set of ethical guidelines. Blogging has become an important, profitable industry but it needs to mature and that probably means some kind of professional governance (shudder).

My grandfather earned the title “master plumber.” Perhaps some day I will complete a certification to become a “master blogger?” I would proudly do so.

Number two: The responsibility of leadership.

Chris is the first from our ranks to cross that invisible line between friendly neighborhood blogger to national celebrity … and it happened very rapidly. It’s kind of like somebody being elevated from mayor of a village in Alaska to a national political candidate in two years. Folksy authenticity played well in Wasilia but exposed Sarah Palin to unbearable criticism on the bigger stage.

Is it possible to be a statesman AND a folk hero? This seems antithetical to the social media “authenticity” mantra. Something has to give.

Chris is a beloved personality and, with his media exposure, has become the de facto spokesperson of the social media nation. There is an increased responsibility that comes with that. Recently, some of his readers complained because he was coming across as “mean.” Isn’t “mean” sometimes part of being “authentic?” You see, despite what we say, we really don’t want transparency from our leaders. We want leadership from our leaders: likability, stability and behavior beyond reproach.

How do we resolve the authenticity-leadership puzzle?

Number three: Realizing that social media is also about money.


We’ve set ourselves up for failure by continuously chanting “it’s all about community.” Sure it is, but it’s also about money. Little wonder critics pounce at any attempt to make a buck off the trust we’ve earned with our tribes. Yet we don’t have the luxury to write with journalistic impunity while the sales and accounting departments handle the revenue side of the business! Bloggers have to be accountable for content AND revenue.

I’m amazed at how many people still think the social web should only be an altruistic endeavor. We should recognize social media for what it is – a variation on an old theme. To those who preach that there is no room for sponsored blogs, I have two words: “Paul Harvey.” Paul was a popular, trusted American radio commentator who would deliver the news, seamlessly sashay into a colorful discussion of the Bose Wave radio, and then turn right back to the news again. Folks, this was a “sponsored conversation.” We’ve had them for decades and we’ve survived.

Bloggers need sponsors because we can’t feed our families with page views and tweets. The difference is, we always KNEW what Paul Harvey was doing and when he was doing it. Chris has set a great example in this area by plainly stating where he gets his money and when a post is sponsored. But is that the case with everyone? Shouldn’t we follow a set of uniform guidelines to let people know when we are being “Paul Harvey” and when we aren’t?

This has been a long blog post (thanks for hanging in!) and it’s time to turn it back to you. Help me here. What’s your view on the social web’s growing pains regarding leadership, monetization and professionalism?

Illustration: www.chrisbrogan.com

Tags: blogging, ethics, social media

Filed in Personalities of the social web, economics of social media, ethics | markschaefer | Comments (57)

Aug 30 2009

A minty-fresh social media success story

I was spending a quiet Saturday morning doing some blog reading when I came across this beautiful story from my friend Michael Winn (follow!), as posted as a comment on Valeria Maltoni’s blog (also follow!). He’s given me a permission to run it here as an inspirational example of the power of friends and social media. Here’s Michael:
Some argue that the use of social media sites like Facebook and Twitter threaten the depths of our human relationships and separate society’s connection with the real world. Others argue that what began as a social interactive platform is slowly becoming a superficial sea of subversive status updates and covert spamming. I would offer the possibility that while those arguments have valid points, genuine connection is happening between both worlds. Passion is the key to any authentic connection. For me, it started with mint.
Embarrassingly, I recently have found the delicious and refreshing taste of the Mojito. Traditionally made of five ingredients: white rum, sugar, lime, carbonated water, and mint, Mojitos are the perfect blend of fresh and exciting. I was hooked. After hitting three stores trying to find fresh mint, I had to settle for the Mojito mixer. Needless to say, my first attempt to create the sublime concoction in my kitchen was a disaster ending in a shelf bought mixer and a less than top shelf brand of rum.
Here is series of Twitter status updates from between myself (TallyDigitalBiz) and RickOpp whom I had never met in real life, but follow on Twitter:
@RickOpp 2:33 PM May 1st “about to go on a mint run — essential for juleps for Derby Day and mojitos for post-golf @ poolside Sunday.”
@TallyDigitalBiz 2:54 PM May 1st “let me know where you find the mint “goods” i went to three stores and struck out, had to settle for just the mixer:”
@RickOpp 3:33 PM May 1st “Tharpe Publix was out & produce guy said other Pubs may b out 2. Got last 2 pkgs @ Tharpe WinnDixie. Try calling others.”
@TallyDigitalBiz 3:39 PM May 1st “Enjoying free WiFi and a black and white at Starbucks on North Monroe*
@RickOpp 3:46 PM MAY 1st “Raise ur hand & wave right now.”
Suddenly, while sitting in Starbucks, I hear a friendly voice ask, “Are you Michael Winn?” I reply, yes. Reaching out to shake hands, I am handed a small package of fresh mint. Stunned, I had just experienced the incredible power of connection between Twitter and real world friendships. RickOpp, who I personally know now as Rick Oppenheim, and I have a Twitter story that will be told over and over.
In less than 73 minutes, two complete strangers found a common interest. By the simple spirit of generosity and hospitality, two people now have a keystone to building something beyond Twitter updates, mint, and a 50 to 1 shot winning the Derby.
As an addendum to this story, Michael told me that he and Rick have worked on two social media consulting projects together since this “meeting of the mint.”
Through this blog I’ve related some of my own social media connection stories. How about you? Do you have a story like Michael’s?

Tags: business relationships, twitter

Filed in Case studies, Twitter best practices, business relationships, twitter | markschaefer | Comments (4)

Aug 29 2009

Why I "block" on Twitter

I was having a deep philosophical discussion on the Zen of Twitter when I mentioned that I frequently “block” porno-teeth-whitening-10,000-followers-make-money-NOW spamaholics.My friend was amazed. “Why take the time?” she asked. I was amazed back. Doesn’t EVERYBODY block? Guess not, but they probably should.

Here’s why I “block and report” the unseemly ones from my tribe.

1) My Twitter Tribe matters. If I follow you, I choose to do so. No auto-follows, ever. Before I follow, I have read your bio, some of your tweets and probably clicked your link. I have a quality audience and it’s staying that way. I could have had 10,000 followers by now. I don’t care about that. I know the folks in my posse are primo.

2) I want an audience to be proud of. This probably sounds old-fashioned but I don’t want to do anything in my life that I wouldn’t be proud to disclose to my children. And if they examined my Twitter audience, I would not want them to see a bunch of nymphs peddling their videos. Anybody can see who you’re following. What does your audience say about you?

3) I want to protect you. If I block the spamaholics I keep them from my tweets and I keep them, in a small way, from you. I see so many of these folks who copy “Follow Friday” lists trying to lure followers. No. Stay away from my friends dammit.

4) Because I just do not want to play that game. I’m not going to be passive and imply that what they’re doing is OK.

Blocking sends a message. If we ALL blocked them, they would have to go away, right? No, they just would find another way to swarm over us. But I can dream, right?

Tags: best practices, ethics, twitter

Filed in Social Media best practices, Twitter apps, Twitter best practices, twitter | markschaefer | Comments (49)

Aug 28 2009

To Free, or not to Free …

Trying something a little different on {grow} today – I’m presenting TWO sides of an issue. Isn’t THAT refreshing?
A few weeks ago, I remarked in a post that social media measurement is still a concern among many marketers and suggested that the world needs a cross-platform, comprehensive dashboard for small businesses. And it should be free.
Steve Dodd, a regular contributor to the {grow} comment community disagreed on the “free” part. So I figured we would have a blog duel, or a “bluel” so to speak. I’ll present my side and then Steve will present his and everybody will probably learn something. I go first. It’s still my blog!
“Pro free” by me
In the early days of the Internet, one expert predicted the invention of the search engine, but thought the software would be so expensive only a few people on Earth would be able to afford to use it.
What he couldn’t predict was that the price of information storage dropped to near-zero, enabling revolutionary new business models based on “free.” Google and thousands of other companies can provide some of the world’s greatest software at no charge because they’ve created new revenue channels to support their business machine. And I thank you, good Sir Google. You’ve changed my life.
When the core asset of a business is data storage/management, there’s no good reason why this business model wouldn’t work the same way for a measurement dashboard. Give it away to the people, dominate the space, then charge advertisers and corporations out the wazoo to get on board. Everybody’s happy. It’s the American Way.
“Against free” by Steve Dodd
This is an “apples to oranges” comparison. Search and measurement are very different products. Technologies designed for consumer consumption (Internet Search, TV, Radio, etc.) are meant to deliver targeted advertising. Their advertisers are paying for that right, controlling the deliverable, and thereby monetizing the service. Ultimately, the consumer is the product being sold to the advertiser. The low-cost storage, computing power and Internet technologies are just the distribution vehicles.
Measurement and analytics on the other hand, are independent, fee-based services that all advertisers gladly fund to determine how best to advertise to the viewers. Companies like Nielsen get huge money for this service. This is no different than measurement services for the social web. The more comprehensive and automated those services are, the more the advertisers/marketers are willing to pay because of the value they gain.
Social media agencies charge significant amounts for their expertise in interpreting the results from these measurement solutions. Why shouldn’t the tool providers share in this revenue, based on the unique value they’ve added? This way they can fund the development of improved services.
Also, without the pressure of advertising, the agency/user knows their results are not compromised. In the case of free search and email, not only are you getting advertising but the sequence of the search results themselves are skewed based on fees paid and other technical manipulation (i.e., SEO). Furthermore, the sophisticated analytical services actually remove advertising content (spam) from their results to ensure users actually receive clean, valuable user generated content.
For the small business on a budget, there are many very solid measurement services available for free. The caveat is that the user assumes the responsibility of pulling all the pieces together (including spam removal in many cases). Many of them depend on advertising to some degree. The rest promote more advanced, fee-based services. The choice of which direction to take (comprehensive fee based or free service components) rests with the user and their business requirements.
Another analogy is the open source software market. There is a wealth of free computer programs available through the open source market. In fact, most of the social media monitoring/measurement/analytic systems out there contain a lot of open source modules. As the open source market has evolved, fee-based business applications have been built by integrating these free programs. Great examples of this are in the CRM space. Choices in the social media market are evolving in much the same way.
What do YOU think?
Illustration: T-shirt design by www.sogeshirt.com

Tags: capitalism, financial impact, measurement, research, social media

Filed in ROI and measurement, social media | markschaefer | Comments (5)

Aug 27 2009

Your website's radical new role in the social web

Graphic: Metro Denver’s website is built to shuttle people to meaningful content, wherever it might be.

While every marketer seems to be immersed in Web 2.0 these days, let’s not overlook the changing role of the organization’s website in this marketing mix. If you’re not re-thinking the role of your traditional website, you should be!

Websites began as digital receptacles for traditional print content and slowly evolved to be more interactive and useful. The social web is changing all that … radically. Today, there are thousands of places to store and promote company content, and not all of it is going to be generated by friends. That’s why a new core strategy must be to populate the social web with as much accurate and useful content as possible. In my classes, I refer to this as an organization’s “information eco-system,” and it must be systematically maintained, monitored and nurtured.

Your website is no longer just a “destination.” In this environment, the company website becomes a content engine and quarterback, efficiently directing people throughout the eco-system to the news, information and applications they need to meet their needs, wherever it might be.

In research I’ve been conducting on the use of social media among economic development organizations, I came across a terrific case study in Metro Denver. Denver has methodically populated its information eco-system with rich and meaningful content, including a top-notch blog. Search the social web, and it will inevitably lead you to content that guides you back to the website, which is organized into user-friendly buckets of information. Need to go back out to the ecosystem? Links to social media connections are right on Denver’s landing page. This is a brilliant example of putting customer needs at the forefront of strategy, execution and design.

As you hurtle onto the social web, don’t leave your website behind or your social media presence will be sub-optimized!

Tags: best practices, economic development, social media, web design, web development

Filed in B2B and social media, Blogging best practices, Case studies, Google techologies, Internet marketing, Marketing best practices, Social Media Policy, Social Media Strategy, Social Media best practices, Traditional media and advertising, best practices, blogging, business strategy, economic development, social media | markschaefer | Comments (5)

Aug 25 2009

How to avoid the second Internet Bust


One of the reasons I’ve been such a blogging hard-ass over the issue of ROI, measurement, and social media is that I was smack in the middle of the 1990s Internet Bust and I don’t want to see responsible professionals (like you!) go through that all over again.

What caused that cataclysmic, wealth-destroying nuclear melt-down? Companies poured millions into Internet-based businesses and marketing efforts with no clear monetization plan, simply because they were afraid to be left behind. When the loan payments came due, they discovered the banks would not accept “page views” as collateral. : )

Does that sound familiar? Of course it does. That’s exactly what’s happening now.

What will keep you from falling into the next melt-down? Setting up practical, rational value measurements that are aligned with the objectives of the enterprise.

As my teacher and mentor Peter Drucker would tell us, “If you can’t measure it, you can’t manage it.” The good news is, comparatively speaking, social media is easy to measure and exciting new developments are emerging almost daily.

No matter what social media frenzy is taking hold of your organization, as a leader, you must insist on meaningful measurement and accountability. This is a DIFFICULT challenge in an environment that is so over-hyped. I actually heard one consultant say that it was “good” that a company was not asking for data on social media initiatives because it gave them a license to do whatever they wanted (and pay him to do it!). That is simply irresponsible advice … and I told him so!

In the midst of hype like that, keep your eye on business fundamentals. Be prepared to stand up and demonstrate the value of your program to your stakeholders at any time. Your initial measurement systems don’t have to be expensive, complicated, or even 100% accurate as long as they are directionally-correct and aligned with the company’s over-arching goals.

And have the courage to change. If you find that your measurement process doesn’t work, or isn’t as relevant as you hoped, tear it up and do something better! I know how disappointing it is to abandon months of now-meaningless data and those gorgeous spreadsheets, but leaders have the strength to put their own ideas aside if better ones come along. Here is the worst thing you can do to a business — consistently execute a flawed strategy! So be flexible and adjust as needed, especially as the measurement technology improves.

If you’re struggling with measurement issues, here are a few posts that might help:

The biggest lie in social media marketing
Social media ROI shock treatment
Social media impact on brand equity
The most important question to ask in social media marketing
Social media measurement is like a bartender

Let me know how it’s going for you. What measurement/political dilemmas do you face?

Tags: financial impact, Internet marketing, measurement, social media

Filed in Internet marketing, ROI and measurement, futurist, social media | markschaefer | Comments (2)

Aug 22 2009

Four senior-level marketing job openings

A friend of mine is recruiting for these senior-level marketing positions at a Fortune 500 company based in the Midwest U.S. If you are interested in applying or learning more, please send your resume to Ms. Vikki Boney at vikki@alistarinc.com. Good luck!

Digital Marketing Leader
Bachelors Degree in Marketing or related field
10+ years in web/digital marketing
Proficient in web and IT technologies
Experience with B2B and B2C technologies
Experience working in a Matrix environment

Retail Marketing Leader
Bachelors Degree in Marketing or related field
10+ years experience in marketing and distributing products through big box retail
Category management experience
Experience activating programs at the retail level
Budget management experience

Business Unit Marketing Leader
10+ years of marketing experience
Demonstrated experience with strategic marketing and developing plans to support business
Ability and experience bringing new products to market
Good leadership and budgeting abilities
Strong analytics experience

Innovation Marketing Leader
Lead and developed others on innovations
3-5 years experience in innovations marketing and/or product development
Experience with business insight in regard to product development
Experience “owning” innovation for their company
Ability to conceive, develop and sell leadership on innovation ideas.

Tags: careers

Filed in careers | markschaefer | Comments (0)

Aug 22 2009

Tit-for-tat

It’s the end of the week and as usual, I am feeling a little punchy. So I thought I would tell you a joke. Actually it’s a true story that happened this week.
I was giving a presentation at a client location and the main focus was a female executive at the head of the table.
Now, I have used my laptop on their projection system in this very meeting room a dozen times but for whatever reason, there was a ghost in the machine that day and the right-third of my power point slide was inexplicably cut-off.
On my first slide, I had a sentence that said: “You have significant assets and a brand that is powerful.”
But because the slide was cut off, it read,”You have significant assets and a bra.”
A normally stodgy corporate group looked at each other with nervous, politically-correct concern and then erupted in laughter. I was red-faced. Sheepishly I turned to the audience and said, “I feel like such a boob.”
Have a great weekend, everyone!

Tags: humor

Filed in humor | markschaefer | Comments (0)

Aug 21 2009

Social media helps level the playing field for new college grads

Meet Rebecca Denison. She’s one of the brightest young social networkers I’ve met on Twitter. Social media has made a huge impact on her recent professional transition from college and, so to provide a non-old view of the world, I asked her to write about her experiences for {grow} readers. Keep an eye on her … a rising star!

On May 10, 2009, I sat among 3,000 of my closest friends in Kenan Stadium at the University of North Carolina at Chapel Hill. With the economy falling down around me, I was graduating from college. It was time to leave the friendly confines of my university home and grow up.

My personal journey to the professional world is still a work in progress, but one thing that has had the most profound impact on me has been my transition to “professional social media.”

In college, Facebook and Twitter were fabulous tools for keeping up with friends and family, romances, life changes, and weekend plans. But one month after graduating, I started a new Twitter profile. It’s my “professional” Twitter account. Because my passion and career goals lie with PR measurement, I immediately began to follow the leaders that I knew. Not the leaders I knew of, but only the ones I knew personally. New profile, same mind-set — I was still on the friends and family plan!

Soon enough I realized that in this new wide professional Twitter world, you don’t have to know everyone you follow! My goals and mind-set shifted. I began to search for anyone who seemed to be adding value to the discussion about PR measurement or social media in general.

Before I knew it, I was Tweeting with the best of ‘em! I was reading the same articles and blogs, and I was expressing my opinion just like the pros. More than that, though, I began to engage with the pros. And even after a couple months, the giddiness from getting a reply from one of the best hasn’t faded.

“Professional social media” still provides a centralized meeting space, but these spaces are not based upon common relationships in the same way. Each space is defined by professional interests and information. Twitter is still used to set up fun outings (i.e. a Twarbeque), but social media used in a professional context is far more focused on value.

It’s not about me and my friends. It’s about what I can bring to the table, how I can contribute to the conversation and what I can learn.

Lessons learned from college social media use can still be applied in grown-up virtual liaisons. There is always such a thing as too much information. My friends don’t need to know everything I’ve had to eat today, and my professional followers don’t need to know everything I’m doing at work.

Another college lesson applicable to the professional world is that it’s essential to engage, to give back more than you get. No one would ever respond to “that guy” who always promoted his fraternity’s events and nothing else, and no one will respond to you if all you care about is self-promotion.

As I’ve transitioned to my professional Twitter account, I have gained a very different kind of value from social media. I have earned interviews and invitations to professional events. Most importantly, though, I have learned that there are people out there that are willing to help me so long as I’m adding value, too.

A successful transition from college to the professional world is never handed to you, but learning and networking through social media has made it a lot easier!

Rebecca is looking for a job in her field of interest, public relations measurement. Her professional experience includes working for Katie Paine and setting up a Corporate Reputation Observatory studying North Carolina companies. You can reach her through Twitter: @rebeccadenison.

Tags: careers, self-marketing, social media

Filed in careers, social media | markschaefer | Comments (3)

Aug 20 2009

Can you out-source authenticity?

One thing is clear: To be successful on the social web, you need meaningful content … and LOTS of it! Some debate whether you need quality or quantity, but fact is, you need both. Five excellent blog posts in a month is better than one excellent blog post … and 10 is even better than five! And every company and non-profit is jumping on board.
So where is all this quality content going to come from?
I’ve been approached about creating “ghosted” content for executives who realize the value of a blog (or tweet) but don’t have the time to do it. Ghost writing is a common corporate practice but with the emphasis on authenticity on the social web, this becomes a trickier proposition. In the context of social media, ghost writing is not just about authoring a speech or the annual shareholder letter — it’s becoming a personality.
I need your input on this! What is your opinion about creating content under the signature of another person?
  • Many executive and corporate blogs/tweets today already come from a team of people behind the scenes. Does that bother you? Make it any less effective?
  • If you were regularly reading a blog that you thought was being written by a business leader you admired and then discovered they only “approve” the articles, would it hurt the credibility of the individual or company?
  • If I accept ghost-writing assignments, what guidelines should be in place?

If this debate is not relevant to you right now, it will be in the near future as the demand for content explodes. This is the way the world is moving! What do you thnk? Please leave your thoughts and comments on this blog post. Can you out-source authenticity?

Note: After I orginally posted this topic, these articles came to my attention which might help you explore this topic further:

The ethics, of lack thereof, of ghost blogging by Jason Falls    

Would you trust a company that ghost blogs? by Danny Brown

A defense of ghost blogging by Bill Sledzik

Why is this different from ghost-writing a book? by Wintress Odom

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Tags: best practices, blogging, business relationships, business writing, self-marketing

Filed in Blogging best practices, Social Media Policy, Social Media Strategy, Social Media best practices, blogging, business relationships, time management | markschaefer | Comments (41)

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