Comments on: Twitter smack-down: Pizza joint hit with $2 million lawsuit http://businessesgrow.com/2009/10/04/twitter-smack-down-pizza-joint-hit-with-2-million-lawsuit/ Practical marketing solutions Fri, 12 Mar 2010 12:26:50 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: When Companies Get It Right | Minutes from Nowhere http://businessesgrow.com/2009/10/04/twitter-smack-down-pizza-joint-hit-with-2-million-lawsuit/comment-page-1/#comment-1188 When Companies Get It Right | Minutes from Nowhere Sat, 14 Nov 2009 18:52:52 +0000 http://businessesgrow.com/?p=799#comment-1188 [...] these days where we are quick to hear and talk about the companies who get it wrong, the ones who sue their customers, the ones who give bad service – you know who they are, service like Sigg and Network [...] [...] these days where we are quick to hear and talk about the companies who get it wrong, the ones who sue their customers, the ones who give bad service – you know who they are, service like Sigg and Network [...]

]]> By: Hector http://businessesgrow.com/2009/10/04/twitter-smack-down-pizza-joint-hit-with-2-million-lawsuit/comment-page-1/#comment-1032 Hector Fri, 16 Oct 2009 01:47:25 +0000 http://businessesgrow.com/?p=799#comment-1032 Some of us are just posting NEWS that sources like Bloomberg (Mayor of NY?) and BusinessWeek etc are posting. A Lot of Corporations think they can do what they like. We now have a voice - what chance did we ever get to hear a story like these before now? **nice quote: Dissatisfied customers lead to lost business whether they say it or tweet it. Used to hear it at the water cooler before the layoffs. That's why these Corporations try to sue, they have unlimited pocketbooks and can drag their feet all day long. Why didn't PIZZACo have a non disclosure? We have followers now (EverythingthatSucks), the ground has moved. I'm sure the Marketing firm worked hard and go no appreciation by PIZZACo. PIZZACo wanted miracles (for nothing - anybody can do marketing right?) but did it keep up it's end of the bargain by answering the phones fast and with someone competent (@$6 bucks per hr) did they deliver the Pizza? It's always the easiest to blame the marketing guy for societies (Choosing other PIZZA's or choices to $pend) - since marketing is an expense. Did PIZZACo pull it's finger out - if it did it wouldn't be litigating would it. Just another lazy attempt to shift blame from PIZZACo management to someone else so PIZZACo management can keep their jobs. The wool has been removed from our eyes. I'd like to shop elsewhere and have a choice. Frozen PIZZA keeps getting better. lawyers in the US are acting in their own interest, most of Congress and the Senate are Lawyers. PIZZACo pizza sucks. Always blame the marketing guy when you needed to blame yourselves. 2 years is how long it takes for a marketing campaign to work in normal times. Some of us are just posting NEWS that sources like Bloomberg (Mayor of NY?) and BusinessWeek etc are posting. A Lot of Corporations think they can do what they like. We now have a voice – what chance did we ever get to hear a story like these before now? **nice quote: Dissatisfied customers lead to lost business whether they say it or tweet it. Used to hear it at the water cooler before the layoffs. That’s why these Corporations try to sue, they have unlimited pocketbooks and can drag their feet all day long. Why didn’t PIZZACo have a non disclosure? We have followers now (EverythingthatSucks), the ground has moved. I’m sure the Marketing firm worked hard and go no appreciation by PIZZACo. PIZZACo wanted miracles (for nothing – anybody can do marketing right?) but did it keep up it’s end of the bargain by answering the phones fast and with someone competent (@$6 bucks per hr) did they deliver the Pizza? It’s always the easiest to blame the marketing guy for societies (Choosing other PIZZA’s or choices to $pend) – since marketing is an expense. Did PIZZACo pull it’s finger out – if it did it wouldn’t be litigating would it. Just another lazy attempt to shift blame from PIZZACo management to someone else so PIZZACo management can keep their jobs. The wool has been removed from our eyes. I’d like to shop elsewhere and have a choice. Frozen PIZZA keeps getting better. lawyers in the US are acting in their own interest, most of Congress and the Senate are Lawyers. PIZZACo pizza sucks. Always blame the marketing guy when you needed to blame yourselves. 2 years is how long it takes for a marketing campaign to work in normal times.

]]> By: Mark http://businessesgrow.com/2009/10/04/twitter-smack-down-pizza-joint-hit-with-2-million-lawsuit/comment-page-1/#comment-943 Mark Mon, 12 Oct 2009 02:50:56 +0000 http://businessesgrow.com/?p=799#comment-943 @Vince -- Wow ... That IS an interesting scenario! @Angela First, thanks for following me and contributing to the blog. I've looked at your site and was wondering the same thing ... and also hoping you are making progress to resolution. For those that don't know what I'm talking about, I recommend you click on Angela's name and read her story. @Vince — Wow … That IS an interesting scenario!

@Angela First, thanks for following me and contributing to the blog. I’ve looked at your site and was wondering the same thing … and also hoping you are making progress to resolution.

For those that don’t know what I’m talking about, I recommend you click on Angela’s name and read her story.

]]> By: Angela Russell http://businessesgrow.com/2009/10/04/twitter-smack-down-pizza-joint-hit-with-2-million-lawsuit/comment-page-1/#comment-913 Angela Russell Thu, 08 Oct 2009 07:25:56 +0000 http://businessesgrow.com/?p=799#comment-913 Hi, Mark! STATEFARM_SUCKS here. :) Funny that you should mention this in a post with the "Horizon Realty" example. When that fiasco was happening I couldn't help but think "50K for one tweet? What's 50K times 12,000 tweets?" I have had people DM me & warn "you better watch out". I just say, "What are they going to do? Sue me for a judgement & take my house? Oh, wait! I don't have a house anymore." Which brings us to this: A person with nothing else to lose is a very dangerous thing. :) Bottom line: I can't worry about State Farm coming after me. I have only stated my honest opinion, and my story is accurate. I'm calling State Farm out. In public. It will be interesting to see how this case study plays out. Will State Farm make things right? Or will this turn into another "Horizon Realty?" Time will tell. Peace. Angela Hi, Mark! STATEFARM_SUCKS here. :)

Funny that you should mention this in a post with the “Horizon Realty” example. When that fiasco was happening I couldn’t help but think “50K for one tweet? What’s 50K times 12,000 tweets?”

I have had people DM me & warn “you better watch out”. I just say, “What are they going to do? Sue me for a judgement & take my house? Oh, wait! I don’t have a house anymore.”

Which brings us to this:

A person with nothing else to lose is a very dangerous thing. :)

Bottom line: I can’t worry about State Farm coming after me. I have only stated my honest opinion, and my story is accurate.

I’m calling State Farm out. In public.

It will be interesting to see how this case study plays out. Will State Farm make things right? Or will this turn into another “Horizon Realty?”

Time will tell. Peace. Angela

]]> By: vince jelenic http://businessesgrow.com/2009/10/04/twitter-smack-down-pizza-joint-hit-with-2-million-lawsuit/comment-page-1/#comment-907 vince jelenic Thu, 08 Oct 2009 02:00:41 +0000 http://businessesgrow.com/?p=799#comment-907 ummm... you gather 50,000 followers you make a couple of nasty comments, and then quickly change your twiter settings to "protect my tweets".... I can hear the fun starting now. Could tie up a court for years. (public/private publish/discuss bar/plaza/public). Not even to mention those who RT you.... Oh, It's going to be fun soon.:-) cheers. ummm…
you gather 50,000 followers
you make a couple of nasty comments, and then quickly change your twiter settings to “protect my tweets”…. I can hear the fun starting now.
Could tie up a court for years. (public/private publish/discuss bar/plaza/public).
Not even to mention those who RT you….
Oh,
It’s going to be fun soon.:-)
cheers.

]]> By: Wintress http://businessesgrow.com/2009/10/04/twitter-smack-down-pizza-joint-hit-with-2-million-lawsuit/comment-page-1/#comment-904 Wintress Wed, 07 Oct 2009 16:12:55 +0000 http://businessesgrow.com/?p=799#comment-904 If someone insults you, how about trying to address it with them first, like an adult. Why does everyone have to run to the lawyers first? If someone insults you, how about trying to address it with them first, like an adult. Why does everyone have to run to the lawyers first?

]]> By: Nitin Gupta http://businessesgrow.com/2009/10/04/twitter-smack-down-pizza-joint-hit-with-2-million-lawsuit/comment-page-1/#comment-899 Nitin Gupta Tue, 06 Oct 2009 18:53:10 +0000 http://businessesgrow.com/?p=799#comment-899 Mark, Very interesting conversation: the legal aspect of what you say and don't say on social media sites will be the next big challenge as more and more companies start using conversation monitoring tools. Mark,

Very interesting conversation: the legal aspect of what you say and don’t say on social media sites will be the next big challenge as more and more companies start using conversation monitoring tools.

]]> By: Mark http://businessesgrow.com/2009/10/04/twitter-smack-down-pizza-joint-hit-with-2-million-lawsuit/comment-page-1/#comment-892 Mark Tue, 06 Oct 2009 13:28:00 +0000 http://businessesgrow.com/?p=799#comment-892 Check out the handle in the link below. This lady is one of my Twitter followers. Given this discussion, one must wonder where her posts figure into this debate: http://twitter.com/STATEFARM_SUCKS Check out the handle in the link below. This lady is one of my Twitter followers. Given this discussion, one must wonder where her posts figure into this debate:

http://twitter.com/STATEFARM_SUCKS

]]> By: Mark http://businessesgrow.com/2009/10/04/twitter-smack-down-pizza-joint-hit-with-2-million-lawsuit/comment-page-1/#comment-890 Mark Tue, 06 Oct 2009 12:11:38 +0000 http://businessesgrow.com/?p=799#comment-890 Some have commented that the laws, which were made with newspapers in mind, should be reformed. Keeping in mind that the laws are meant to protect innocent people, if the laws were reformed, are you sure it would grant MORE freedom to Internet commentary or LESS? After all, newspapers only went "viral" to the extent that you could carry them from one place to another. To extend the same protection for content published on the Internet, wouldn't the laws have to be even stricter? This would be an excellent topic for our live Twitter chat October 7. Some have commented that the laws, which were made with newspapers in mind, should be reformed. Keeping in mind that the laws are meant to protect innocent people, if the laws were reformed, are you sure it would grant MORE freedom to Internet commentary or LESS? After all, newspapers only went “viral” to the extent that you could carry them from one place to another. To extend the same protection for content published on the Internet, wouldn’t the laws have to be even stricter? This would be an excellent topic for our live Twitter chat October 7.

]]> By: Mark http://businessesgrow.com/2009/10/04/twitter-smack-down-pizza-joint-hit-with-2-million-lawsuit/comment-page-1/#comment-889 Mark Tue, 06 Oct 2009 12:07:21 +0000 http://businessesgrow.com/?p=799#comment-889 It's great to have the international perspective weigh-in. I'm wondering if the laws are that much different or simply the culture is so different? At from Philippe's perspective, it sounds like culture. It’s great to have the international perspective weigh-in. I’m wondering if the laws are that much different or simply the culture is so different? At from Philippe’s perspective, it sounds like culture.

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