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Can you afford to do inbound marketing?

By Mark Schaefer

In a recent post entitled “Can Hubspot afford to do inbound marketing any more?” marketing strategist Louis Gudema questions whether the promise of cost-effective content-based marketing is sustainable for Hubspot and its customers.

His analysis kicks open the door on a question which isn’t getting a lot of discussion in the business world: Is inbound marketing the cost-effective strategy that has been touted by Hubspot for years?

The inbound philosophy has spawned a significant industry of partners, advisors, and content creators. The idea that inbound marketing may not work … even for Hubspot … is not going to be popular with a lot of people.

Today, let’s explore the issues raised by Louis and add to the discussion — if inbound marketing isn’t cost-effective for Hubspot, will it work for you?

The inbound marketing problem

Here’s a summary of the points Louis makes in his article:

What’s wrong with the inbound model?

If I owned a company that had more than doubled its cost of customer acquisition I would be in emergency mode. Inbound is supposed to lower customer acquisition costs, not increase them. If Hubspot can’t make their own system work, is this a marketing methodology on the bubble?

Louis hypothesizes three reasons why the Hubspot inbound marketing costs are out of control:

  1. They have already picked the low-hanging customer fruit. At some point the inbound technique gets “exhausted.”
  2. Hubspot has quietly added traditional “push” advertising and digital ads to its marketing mix.
  3. As competitors replicate the technique and shower the market with content, the cost of competing through content goes up and the benefits go down (Content Shock).

In addition to these ideas, I think there could be other reasons why Hubspot’s marketing costs appear to be out of control.

When does inbound marketing work?

I think most companies have realized by now that inbound marketing is not the easy magic bullet that had been so hyped. The reality of our rapidly-shifting world suggests that inbound marketing may not work for all companies and all markets.

Still, it does work in certain circumstances and should be considered if you are in a:

In these scenarios, you may be able to get high search rankings and significant numbers of qualified inbound leads at a reasonable cost.

You also need patience. Done well, inbound marketing takes time. So if you’re in a need for rapid lead generation and immediate sales benefits, inbound marketing would probably not be the first choice for a strategy.

I would also suggest that an alternative inbound strategy is using content to build thought leadership and relationships instead of leads for cold calls. Again, that takes time but it has been a very cost-effective strategy for me and others.

The inbound model has changed

If you’re looking at content and inbound marketing through the same lens for the past three years it might be time to get the prescription checked. The world has changed.

While it’s not entirely accurate to judge the overall potential of inbound marketing by Hubspot’s skyrocketing costs and dismal financial performance, at some point Hubspot does need to answer the Great American Question: “If you’re so smart, how come you’re not rich?”

Mark Schaefer is the chief blogger for this site, executive director of Schaefer Marketing Solutions, and the author of several best-selling digital marketing books. He is an acclaimed keynote speaker, college educator, and business consultant.  The Marketing Companion podcast is among the top business podcasts in the world.  Contact Mark to have him speak to your company event or conference soon.

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