5 Ways to keep up with the avalanche of online customer feedback
Five effective ways to handle the customer feedback online you receive. Fortunately, it’s not all bad.
Archive for the ‘business relationships’ Category
3 Unusual networking lessons I’ve learned from improv
Mars Dorian provides some wild networking lessons from his improv classes
Marketing: New architects of the customer experience?
Does the customer journey even exist any more? A new book says “yes” and that marketers need to be the architects of the customer experience
How to Keep Up with the Tsunami of Customer Feedback Online
Five effective ways to handle the customer feedback online you receive. Fortunately, it’s not all bad.
The business benefit of setting your knowledge free
Mars Dorian built a network and client base by becoming a “web missionary.” The key to success is setting your knowledge free
Finding profitable marketing niches in unexpected places
This case study shows how business success is found though leveraging profitable marketing niches.
How a tweet from Shutterstock’s CEO changed the way I think about customer service
A true story about how a twitter exchange with Shutterstock’s CEO changed the way I think about customer service
To drive value from your content, focus on trust, not traffic
How do the top brands keep close to their customers? Does value from your content come from traffic, or trust?
Using psychology to make your content relevant
Wade Harman’s technique for using psychology in social media to bring your target audience closer.
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