18: How Does NATO Manage IT?

Managing the infrastructure for a complex organization can be a monumental challenge. The North Atlantic Treaty Organization (NATO) compounds that challenge with an extra layer of complexity: It serves 29 different nations, each with its own culture, language, and technological protocols. In this episode, Dr. Gregory Edwards, Directory of Infrastructure Services in the NATO Communications and Information Agency, explains how he builds trust and consensus to keep the organization running – and moving forward.

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