Your organizational culture is your marketing
Organizational culture is the biggest predictor of marketing success, especially as we work to retain customers in an era without loyalty.
Organizational culture is the biggest predictor of marketing success, especially as we work to retain customers in an era without loyalty.
A customer service system meltdon created an epic Marriott Fail. Here is a lesson on what should have happened and change needed at the hotel chain.
What is the ultimate branded content case study? This video has it all, including a storyline that has earned 8 million views.
Why likeability leads to sales and other insider tips from Mars Dorian on how to sell your products in an overcrowded market
A social media campaign wore down and ultimately destroyed a 146-year-old institution. It can be a weapon of change because social media never forgets
Budweiser re-branding as “America” — asking for trouble, or a stroke of genius?
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