Timeless customer service lessons from an epic Marriott fail
A customer service system meltdon created an epic Marriott Fail. Here is a lesson on what should have happened and change needed at the hotel chain.
A customer service system meltdon created an epic Marriott Fail. Here is a lesson on what should have happened and change needed at the hotel chain.
What is the ultimate branded content case study? This video has it all, including a storyline that has earned 8 million views.
Why likeability leads to sales and other insider tips from Mars Dorian on how to sell your products in an overcrowded market
A social media campaign wore down and ultimately destroyed a 146-year-old institution. It can be a weapon of change because social media never forgets
Budweiser re-branding as “America” — asking for trouble, or a stroke of genius?
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