By Neicole Crepeau, Contributing {grow} Columnist
Our television viewing habits are changing dramatically!
In fact, television viewing can only correctly be called video viewing now, since much of the time we are watching on laptops, phones, or tablets. Even when we are watching on a TV screen, large numbers of us are viewing pre-recorded shows or ones streamed via Netflix, Hulu, and Amazon Prime. What we aren’t doing is watching TV in real time. And we sure as heck aren’t watching the commercials!
With the availability of entire seasons of shows on Netflix and other services, consumers are increasingly engaging in binge viewing: watching multiple episodes of a series in one sitting or over a series of days or evenings. No more waiting patiently for next week’s episode.
Binge viewing along with the ability to skip commercials stands to change many aspects of the way we think about television, from series writing to advertising. Consider just a few effects:
For decades, shows have been written to create natural breaks — where the commercials appear. To keep viewers from switching channels during the breaks, they usually come at a mini-cliffhanger. The writing and the entire pace of a show used to be shaped with the commercial breaks in mind.
Similarly, each season ends generally on a cliffhanger or with a major, series-changing revelation. In many cases, even individual episodes end that way. The series “24” was famous for this its breath-holding endings.
Traditionally, television had seasons, with new series starting in the fall and episodes appearing with predictability until summer. Holiday episodes are planned and filmed to air on the holidays. Because of the way they are filmed, things get complicated when, for instance, child actors are involved and they have a growth spurt one year, ending up looking older than their screen age.
Now, companies like Netflix are creating series made for streaming. They are filming multiple seasons before ever releasing the “pilot.” They don’t have to worry about holidays or connecting the show to any particular season, because people will be watching it at all different times. They can largely avoid issues of aging, pregnancy, and departing actors.
Binge viewing offers the opportunity for better shows. When there’s no guarantee that a significant number of viewers will be sitting down at a specific time looking for something to watch, quality becomes a bigger factor. Like picking a book, we’ll hear about a good show from friends and “pick it up” on Netflix. Or we’ll go looking for a good series to get addicted to.
Also, with binge viewing, the creators can expect viewers to give them a little more time. They don’t have to contend with a viewer being tempted to switch channels during a slow spot. That means writers and producers will be more willing to take time to move the plot along or fill in the plot gaps that they might have skimmed over before. They can give extra depth to characters and give them more time to grow and deepen.
But there’s more
Now, let’s combine binge viewing with the second screen phenomenon. More and more of us pull out our phones, tablets, or laptop while we watch. We may look up information or engage in conversation with others during the show. The Xbox One, just announced, is going to make that second screen experience even better by enabling you to bring up a browser window right next to the show on your screen. Other manufacturers are sure to follow suit.
And this is where advertisers are going to have to go, now that commercials are fast becoming a thing of the past: to the second screen, and particularly to the side-by-side screen.
That means they are going to have to adopt a Youtility approach, as Jay Baer would call it. Sure, advertisers will use product placement as one tactic. Product placement alone offers only limited opportunities, though. Instead, they will need to find rich ways to supplement the viewing experience for users.
A myriad of possibilities exists. Certainly, one of the most compelling opportunities is providing ways for binge viewers to connect with other binge viewers. The majority of us won’t miss commercials or being tied to watching our favorite show during a specific time. But we will miss the camaraderie that comes from watching with others or knowing that co-workers or schoolmates are also watching and will be eager to talk about the show tomorrow. Twitter only enhances that camaraderie as we talk right during the episode.
How do binge viewers share their passion? Chances are that others are binge watching the season at the same time you are. Maybe even the same episode. I expect service providers and advertisers to build experiences that connect users who are in the midst of a binge and craving someone to gossip and share with.
Advertisers can also come up with ways to provide facts, trivia, and behind the scenes information in a way that engages users while marketing their products. Perhaps instead of a drinking game, advertisers provide a similar online game that rewards users with status or even enters them in a contest when certain words, gestures, or items appear on screen. Making it a multi-player experience would also provide that connection with other binge viewers.
I expect we’ll also see advertisers paying to work more closely with the film makers to integrate their second screen experience. They might use product placement in conjunction with the second screen experience, or provide behind-the-scenes video that includes an ad or requires an action in order to for the user to access it.
Perhaps we’ll see new video formats that allow the film makers to branch within a video. The video contains two different versions of a scene and the second screen interaction determines which is shown. For example, the two protagonists are finally going to kiss. Who should initiate it? The user gets to choose, but only after he or she takes some action desirable to the advertiser in the second screen experience.
Once again, technology is disrupting advertising and marketing. Once again, we should applaud it. Why? Because the new world of binge viewing and the second screen is going to force us to come up with social offers: experiences that consumers find rewarding and enjoyable, instead of something they are simply forced to endure in order to watch their favorite show.
Neicole Crepeau is the Senior Marketing Manager at Vizit Corporation, and blogs at Coherent Social Media. She’s the creative force behind Clipsi, a business social collaboration tool. Connect with Neicole on Twitter at @neicolec
