Your organizational culture is your marketing
Organizational culture is the biggest predictor of marketing success, especially as we work to retain customers in an era without loyalty.
Organizational culture is the biggest predictor of marketing success, especially as we work to retain customers in an era without loyalty.
Values-based marketing is a hot topic, and an important one. But what happens when customer values and company values don’t align?
It can be tempting to obsess with technology instead of customers. Marketing’s job is to protect your brand. Are you doing your job?
Denise Schmeichler shares her journey from personal brand confusion to clarity after a coaching session about her personal brand needs
Too often we are looking toward a technology-first marketing strategy and we have lost sight of the human roots of marketing.
The author describes how shocking it is that many marketing departments are stuck. He explains the four reasons why and issues a call to action for change.
The author argues that the accounting department can’t be in charge of customer experiences. Satisfaction may come from engineering “peak moments.”
Building a brand on the back of a popular news item or trend can work — or not — based on the timing and effectiveness of your campaign. This post explores the art of the newsjack.
It’s said that the biggest lie on the internet is a consumer saying, “I have read and agree to the terms and conditions.” In that case, the second biggest lie on the internet is a brand saying, “We value your feedback.” They don’t.
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