Timeless customer service lessons from an epic Marriott fail
A customer service system meltdon created an epic Marriott Fail. Here is a lesson on what should have happened and change needed at the hotel chain.
A customer service system meltdon created an epic Marriott Fail. Here is a lesson on what should have happened and change needed at the hotel chain.
The best SEO book was never meant to be a book about SEO. But an underlying philosophy points to the truth of our digital world today.
I had a chance to support a friend but chose to be true to myself and my audience. Am I a friend or am I a brand? What would you choose?
Amazon reported a 130% increase in revenue from their advertising business and that didn’t go unnoticed. Here’s what Amazon advertising means for marketers.
Inbound marketing costs go up over time, not down, as some advocates claim. Increased content competition makes inbound marketing more challenging.
Retailing is in a cataclysmic shift. But a new California shop may portend the future of retailing. Oh yes. It has nothing on its shelves.
Mars Dorian brings home three hot content trends he picked from conferences he attended in Europe, including story-selling
Not all content is created equal. Consider the Content Marketing Hierarchy of Needs and think about how you can make it work for your business
Traveling to 65 countries has provided a unique business and life perspective. This blog post takes you along on some of the adventures.
While the social marketing department is growing by leaps and bounds, additional responsibilities are leaving many departments severly under-resourced.
Many critics are howling about problems with influencer marketing. It’s the right time to ask this question: Will influencer marketing last?
Customer engagement has always been a driver of social media strategy. But maybe customers don’t want to engage with your brand after all.
By Kerry Gorgone, {grow} Contributing Columnist Brands trying to use Instagram to reach their audience already have to fight for engagement: 70% of instagram posts don’t get seen due to Instagram’s […]
Magdalena Urbaniak of Brand24 shares 10 advantages of social listening and how businesses can take utilize it to further their brand or business.
The author describes how shocking it is that many marketing departments are stuck. He explains the four reasons why and issues a call to action for change.
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